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Refund & Returns Policy

Last Updated: January 8, 2026

​Thank you for shopping with Storyworld Academy. We take joy in creating high-quality digital stories and printables for teens and young adults. Please read this policy carefully before making a purchase.

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Business Information

Website Name: Storyworld Academy
Business Name: Storyworld Academy LLC
Email: storyworldacademyllc@gmail.com
Address:
2026 N Riverside Ave Ste C-173
Rialto, California 92377
United States

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Digital Products – No Physical Returns

All products sold on Storyworld Academy are digital products (ebooks, PDFs, and printable files).
Because these products are delivered electronically and accessible immediately after purchase, physical returns are not possible.

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Refund Policy (Digital Products)

All Sales Are Final

Due to the nature of digital downloads, we do not offer refunds or returns once a product has been delivered, except in limited circumstances outlined below.

This policy helps protect our intellectual property and prevent misuse of digital content.

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Exceptions – When Refunds May Be Granted

We may issue a refund or replacement at our discretion in the following situations:

  • Duplicate Purchase
    (You accidentally purchased the same product more than once.)

  • Technical Issues
    (The file is corrupted or inaccessible and we are unable to resolve the issue.)

  • Incorrect Product Delivered
    (You received a different product than the one you purchased.)

In these cases, we may:

  • Provide a corrected file

  • Offer store credit

  • Issue a refund if the issue cannot be resolved

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Situations Not Eligible for Refunds

Refunds will not be issued for:

  • Change of mind

  • Accidental purchases (other than duplicates)

  • Failure to read product descriptions

  • Incompatibility with your device or software

  • Downloaded, printed, or partially used files

  • Lack of use or dissatisfaction based on personal preference

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How to Request a Refund or Support

If you believe your situation qualifies for an exception, please contact us within 7 days of purchase.

📧 Email: storyworldacademyllc@gmail.com

Please include:

  • Your full name

  • Email used at checkout

  • Order number or proof of purchase

  • A brief explanation of the issue

We aim to respond within 2–3 business days.

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Fees & Costs

  • There are no return shipping fees (digital products only).

  • No additional processing fees are charged for approved refunds.

  • Refunds are issued to the original payment method whenever possible.

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Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback.
Unauthorized chargebacks may result in:

  • Loss of access to purchased content

  • Suspension of future purchases

  • Dispute documentation being provided to the payment processor

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Product Descriptions & Responsibility

We strive to provide clear, accurate descriptions, previews, and intended use information for all products. It is the customer’s responsibility to:

  • Review product details before purchasing

  • Ensure compatibility with their devices or software

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Changes to This Policy

Storyworld Academy LLC reserves the right to update or modify this Refunds & Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

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Contact Us

If you have any questions about this policy or need assistance, please contact:

Storyworld Academy LLC
📧 storyworldacademyllc@gmail.com
📍 2026 N Riverside Ave Ste C-173, Rialto, CA 92377

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